Privacy Policy

Q: Product Disclaimer

Statements regarding the suitability, design, and specification of products for certain types of applications are based on Radflo Suspension Technology’s knowledge of typical requirements that are often placed on OE, Off Road, and/or built to order suspension products in generic applications. Such statements are not binding statements about the suitability of products for a particular application. It is the customer’s responsibility to validate that a particular product with the properties described in the product specification is suitable for use in a particular application, there may be variations to all images posted on product application images during point of sale, customization, safety, and design development adjustments can and will alter final receipt of product. Parameters provided in data sheets and / or specifications may vary in different applications and performance may vary over time. All operating parameters, including typical parameter specifications, must be validated for each customer application by the customer’s technical experts. Product specifications do not expand or otherwise modify Radflo’s terms and conditions of purchase, including but not limited to the warranty expressed therein.

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Radflo Suspension Technology to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Radflo Suspension Technology brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Radflo Suspension Technology, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Radflo Suspension Technology offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Radflo Suspension Technology takes great pride in having you as a customer and we will ensure your privacy as a customer. Radflo Suspension Technology does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.radflo.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Radflo Suspension Technology seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Radflo Suspension Technology reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Radflo Suspension Technology, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@radflo.com.

We are confident that your visit to Radflo Suspension Technology is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 714.965.7828.


Shipping & Returns

Q: What shipping options are available?

Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

Q: Do you ship outside of the USA?

We (do not) ship outside of the USA.

Q: Do you ship to Alaska and Hawaii?

We (do not) ship to Alaska and Hawaii.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

Q: Is there a cost on returns?

If an item needs to be returned the shipping fees are the customer's responsibility.

Amount of refund will be based on the purchase price of your product.


FAQ

Q: Who is Radflo?

RADFLO Suspension Technology is manufacturer of high performance custom OE and universal length shock absorbers. Their corporate office and manufacturing plant is located in Southern California and services clients locally and internationally. Radflo specializes in OE replacement applications, shock absorbers and dampers for military vehicles, pickup trucks, SUV, and motorsport industries.

Q: Where is Radflo located?

Radflo’s manufacturing plant and corporate office is located in Fountain Valley CA in Southern California.

Q: Where do I service my Radflo products?

Radflo values customer service and follow through. Should there be any general services requests and or maintenece items please contact us directly at info@radflo.com. Whether you need a tune up on your shocks or design and manufacture a built to order suspension order our service department is here to best serve you. We can repair and completely rebuild your shock absorbers to your specifications or ours.

Q: What sets Radflo apart from the competition?

Radflo’s company values each customer and enthusiast, our mission stays true to form in ensuring quality products are provided to their clientele at the most competitive price point without compromising 5 star client services. Our products are made and assembled in the USA, and provide the best of the best product components that outlast the competition and are built to order, unlike many other companies. Each product application is specified to meet your vehicle needs and can be custom adjusted based on request prior to order. You will be sure to always stay in close contact with a Radflo team member, and you can even find our CEO Glenn Classen on the front line working direct with clients to best serve our consumers personal requests.

Q: What is the return/exchange policy?

Radflo does not process any returns. Please contact us directly at info@radflo.com regarding all issues with orders. Please include your full name order invoice number and contact information. Some items may require to be shipped in order for a full inspection to be completed for proper assessment of issue. Shipping may not be covered. Warranty issue that returned to RAdflo on customer cost, If purchased from a dealer/3rd party please contact them initially and forward all correspondacne to us.

Q: What are payment options?

Radflo accepts credit card, those applicable include VISA Mastercard, and Discover. For in person orders requiring collect on delivery( COD) payment in cash can be accepted. Otherwise wire transfer is an alternative option. All International orders (excluding Canada) require payment by wire transfer. Please contact Radflo Suspension Technology to place and confirm your order. You will then be instructed where to send your wire transfer payment and a shipping quote.

Q: Technical and fitment custom inquiries?

All Radlfo orders are built to order, unless otherwise matched or specified to meet OE requirements and or standard fit. Special accommodations can be made prior to order, all items subject to custom order but requires this notification up front clearly communicated in writing prior to invoicing.

Q: Shipping and Handling Fees

Shipping and handling fees are non-refundable. By placing your order, you understand and agree to the following: Use of products sold by Radflo Suspension Technology, Inc. is at the consumer’s own risk. Proper installation and proper use of all products must be followed for optimal safety and performance. Radflo Suspension Technology, Inc. does not accept responsibility for improper use, alterations, and installation of any products manufactured and purchased from us.

Q: Is there a fee to service my Radflo products?

Yes, typically the general range for service tuneup and maintenece can range from $85+ depending on the type of shock and post inspection and any additional parts required to service your application. We will be in contact with you immediately post shipment of your shocks to our service center. Please ensure Radflo has current contact information posted online and or on your service order. Our service technicians will be in touch should there be any additional special requirements or updates regarding your Radflo products.

Q: Instructions for installation?

We have some installation instructions under the “Service/Support” menu found at the top of the page. If there are any challenges or inquiries with installation please contact us directly for additional information. info@radflo.com

Q: How does shipping work?

UPS is our primary provider. Upon placing your order with Radflo direct, they items will be shipped form here shipping is paid by the consumer. Consumers will be responsible for paying for shipping should there be any merchandise issues. Please contact us regarding any special order requests related to shipping and delivery.

Q: How do I place an order?

We provide multiple avenues to purchase our product. We highly recommend that you contact your nearest Certified Radflo Dealer in our Sales Support section. In the event you cannot find a local dealer, you may purchase here on the Radflo website by selecting your desired suspension products and of course you can Contact Us directly with any questions or specific needs. 714-965-7828 Email at info@radflo.com.

Q: How do I pay with a credit card? How do I wire transfer funds? I would like to change my credit card information what do I do?

Please click attached link to download file, print, complete, and email/scan direct to Radflo. You can email direct with an attachment to info@radflo.com or fax us at 714-965-7829.
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  • Q: Defective or Missing Items

    If you receive a defective item, the wrong item or the wrong quantity, please contact us immediately. All claims must be made within 5 days of receipt.


    Terms of Use

    Q: Use of The Site

    YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. RADFLO PROVIDES THE SITE AND RELATED INFORMATION “AS IS” AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY, AND RADFLO SHALL NOT BE LIABLE FOR ANY PRICING ERRORS, OR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY. RADFLO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED.

    LIMITATION OF LIABILITY IN NO EVENT WILL RADFLO BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE. EVEN IF RADFLO OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, RADFLO’S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

    RADFLO makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-RADFLO Web site, please understand that it is independent from.

    RADFLO, and that RADFLO has no control over the content on that Web site. In addition, a link to a RADFLO Web site does not mean that RADFLO endorses or accepts any responsibility for the content, or the use, of such Web site.

    Q: Third Party Rights

    The provisions of paragraphs 2 (Use of the Service), and 3 (Indemnification) are for the benefit of RADFLO and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

    Q: Term; Termination

    This Agreement may be terminated by either party without notice at any time for any reason. The provisions of paragraphs 1 (Copyright, Licenses and Idea Submissions), 2 (Use of the Service), 3 (Indemnification), 4 (Third Party Rights) and 6 (Miscellaneous) shall survive any termination of this Agreement.

    Q: Reservation of Rights

    Any rights not expressly granted herein are reserved.

    Q: Pricing

    All prices are in US Dollars. Pricing does not include shipping unless otherwise noted. Pricing is subject to change without notice. Radflo Suspension Technology, Inc. is not responsible or obligated to honor any price or quantity misprint in the Radflo Store. Errors can and do occur despite best efforts to avoid them. Prices, quantities and terms listed in the Radflo Store are advertisements only. They are not offers to contract. Any purported purchases made by you in the Radflo Store remain subject to review and acceptance by Radflo Suspension Technology, Inc.

    Q: No Presence Outside of California

    All internet and mail order sales are transacted by Radflo Suspension Technology Inc., which has no presence outside the state of California.

    Q: Misprint

    RADFLO is not responsible or obligated to honor any price or quantity misprint on the Site. Errors can and do occur despite best efforts to avoid them. Prices, quantities and terms listed on the Site are advertisements only. They are not offers to contract. Any purported purchases made by you on the Site remain subject to review and acceptance by RADFLO.

    Q: Miscellaneous

    This Agreement shall all be governed and construed in accordance with the laws of the State of California applicable to agreements made and to be performed in California. You agree that any legal action or proceeding between RADFLO and you for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in California. Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. RADFLO’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. RADFLO may assign its rights and duties under this Agreement to any party at any time without notice to you.

    Q: Copyright, Licenses and Idea Submissions

    The entire contents of the Site are protected by U.S. and international copyright and trademark laws. The owner of the copyrights and trademarks are RADFLO, its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to RADFLO a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to RADFLO by all means and in any media now known or hereafter developed. You also grant to RADFLO the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against RADFLO for any alleged or actual infringement or misappropriation of any proprietary right in your communications to RADFLO.

    Q: COPYRIGHT NOTICE

    Copyright 2013. Radflo Suspension Technology Inc., 18375 Bandilier Circle, Fountain Valley, California, 92708. All rights reserved.

    Q: California Sales Tax

    California Sales Tax will be applied to all purchases made by customers who’s billing address or shipping address is within California. California Sales Tax will be applied to all purchases shipped within California. This applies to all customers from other states or countries who purchase products and have these products shipped to an address within California.